1. P&P FOR
F&B ADMINISTRATION & GENERAL 5
1. Restaurant and Bar Requirements 5
2. Lounge and Bar Requirements 6
3. Associates Eating and Drinking 7
4. Restaurant and Bar Profit Centre 8
5. Management Presence in Restaurants and Bars 9
6. Hostess Service Standards 10
7. Restaurant & Bar Operational Hours 11
8. Pre-Service Roll Call 12
9. Restaurant and Bar Furniture & Equipment Standards 13
10. Food & Beverage Menus 14
11. Product Knowledge Training 16
12. Newspaper / Magazines – F&B Division 17
13. Food & Beverage Fact Sheet 18
14. Smoking Section 19
15. F&B Discount and Promotions Memo 20
16. F&B Feedback Form Summary Memo 21
17. Issuing Food & Beverage Items 22
18. Daily F&B Operational Meeting 23
19. Beverage Service in Restaurants and Bars 24
20. DJ’s and Entertainer’s Break times and F&B Consumption 25
21. F&B Spoiled Beverage 26
22. Linen Control 26
23. Management Coverage – F&B Division 28
24. Flexible Scheduling – F&B Division 30
25. F&B Collaterals – External Printing 32
26. F&B Collaterals – Internal Printing 33
27. Food & Beverage Due List 34
28. Food Covers 35
29. Breakage Prevention Incentive Scheme – Food & Beverage 37
30. Managers and Associates Bonus Scheme 38
31. Consumption of Alcoholic Beverages in Restaurants & Bars 40
32. F&B Policy and Procedures 41
33. F&B Competitors Set Surveys – Quarterly 42
34. F&B Competitors Set Surveys – Weekly 43
35. Market Survey 44
36. Wine and Champagne Pricing Scale 45
37. F&B Departmental Training 46
38. Weekly Schedule 48
39. Vacation Plan 49
40. Cleaning Schedules 50
41. Food Poisoning Investigation Procedures 51
42. Associate Grooming and Code of Conduct 55
43. Food & Beverage Divisional Operations Meeting 56
44. Monthly Departmental Communications Meeting 58
45. Food & Beverage Log Books 59
46. F&B Divisional P&L Meeting 61
47. F&B Divisional Marketing Meeting 62
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